Marketing firms specializing in digital marketing and related services provided the bulk of the digital business services. Just think about how profitable virtual assistant businesses are these days. These services, too, have been outsourced to BPO companies, thanks to the development of platforms and programmatic advertising.
Outsourcing prospered due to factors like scalability and cost arbitrage. A company’s attempt to convert (better organize) its business processes to digital to make them quicker and more effective is known as digital transformation. Digitalization, tech intervention, and other levers can be used to put this into action. Considering it’s a company-wide effort with effects across the board, each of them impacts the business’s operations. As a result, outsourcing is losing favor.
However, three developments in the outsourcing sector are prompting companies to reconsider captive models in favor of outsourcing. Now, let’s take a look at some of the current market developments.
Working From Home Is Becoming More Popular
This study sought to find out what people thought about the possible scope of switching to remote work in case of a pandemic, the ease with which various professions might be done online, and the productivity benefits of remote work once the danger of COVID-19 transmission diminishes.
As the Marvin Bower Associate Professor of Business Administration at HBS puts it, the pandemic has brought about enormous changes, and we couldn’t have predicted the size or speed with which they have happened. Trying to figure out whether or not this is a long-term shift spurred enthusiasts to write about many things. They also wanted to see whether or not individuals are more or less productive in this new atmosphere.
COVID-related remote work, as defined by the researchers as working at least two days a week from home, was prevalent in the findings. According to the study results, 45% of Alignable members said that their employees’ employment has shifted to the internet. Around 80% of those who took part in the NABE poll said that their businesses had implemented some remote work in the wake of the financial crisis.
Researchers found that occupations with better compensation but more important educational requirements can become distant employment, raising questions about income inequality. In their study, the researchers concluded that the NABE companies appear to have more remote work, presumably because they are in white-collar sectors where remote work is more superficial.
Automation
In business, outsourcing is removing labor-intensive activities from a facility to perform them by automation. Outsourcing has come to be associated with some people: sending jobs overseas to take advantage of lower wages.
An important argument against outsourcing is that automating repetitive activities reduces our reliance on people. A process can be made more efficient by automating parts of it. Much of this is accomplished via tech intervention as simple as XL automation or as complex as using a robotics platform. As a result, the organization’s headcount will be reduced, and employees will have more opportunities to broaden their efforts and earn more money elsewhere.
Cloud Computing
When using cloud computing, companies can better handle issues and needs from clients while also increasing their functional capabilities in IT segments and other essential process areas. For sure, consultants all around the world will be swamped in the months ahead with work. According to Markets, the cloud computing business, mainly connected with outsourcing, would be valued at $121 billion by 2015. The total is projected to exceed 200 billion dollars in the year 2018.
Cost-effectiveness and the capacity to provide customers with tailored solutions will help outsourcing companies succeed. There will undoubtedly be a greater rivalry for large IT services providers like Amazon, IBM, and Accenture. The argument over whether or not a company should go down this path is still very much alive. However, many companies have already begun to form relationships with consultants and outsourced agents to meet their business needs.
Final Thoughts
Whether or not outsourcing is a long-term success will be determined by how well it does this. Outsourcing would be a wise and comprehensive option to avoid the regular business difficulties and sorrows as a word of warning, given the dynamic and always demanding economic climate around us. Also, the outsourcing industry is anticipated to increase significantly by the beginning of next year due to tighter competition among the outsourcing firms. Most of these businesses will do all in their power to live up to their customers’ expectations, leaving no room for complaints.
Outsourcing companies have recently begun addressing client issues by providing a comprehensive solution package that addresses all elements of a company’s concerns.
